To Our Valued AGS Practitioners & Providers,
Like you, AGS has been shifting its business practices to meet these new and unprecedented times. As we all pivot, our focus will continue to be protecting the health and safety of our team members while simultaneously meeting the needs of our valued clients, practitioners, and providers.
As we work together toward that end and to help you provide safe, secure, private health and wellness genetic testing to your clients, patients, and customers, please make note of the following updates:
TEST TURNAROUND TIME
Effective immediately, the turnaround time for report delivery of all AGS Health & Wellness + PGx tests will be 6 to 8 weeks versus our standard of 2 to 3 weeks (the industry average is 8 to 12 weeks). This change comes as we work with our new US laboratory to finalize the validation and substantiation of AGS Health & Wellness Genetic Test chips. This must be done accurately in order to meet CLIA/CAP certification standards and verify the accuracy of all individual test results. While this is an important and lengthy process, it is essential to our mission and upholding the highest data security standards.