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Changing Lives Through DNA Genetic Testing
The AGS Blog & Press Releases

AGS Laboratory Update and COVID-19 PCR Testing

[fa icon="calendar"] Jul 6, 2020 1:16:50 PM / by Kellie Caldwell Straub

Kellie Caldwell Straub

Important Message

 

To Our Valued AGS Practitioners & Providers,

 

Like you, AGS has been shifting its business practices to meet these new and unprecedented times. As we all pivot, our focus will continue to be protecting the health and safety of our team members while simultaneously meeting the needs of our valued clients, practitioners, and providers.

As we work together toward that end and to help you provide safe, secure, private health and wellness genetic testing to your clients, patients, and customers, please make note of the following updates:


TEST TURNAROUND TIME
Effective immediately, the turnaround time for report delivery of all AGS Health & Wellness + PGx tests will be 6 to 8 weeks versus our standard of 2 to 3 weeks (the industry average is 8 to 12 weeks). This change comes as we work with our new US laboratory to finalize the validation and substantiation of AGS Health & Wellness Genetic Test chips. This must be done accurately in order to meet CLIA/CAP certification standards and verify the accuracy of all individual test results. While this is an important and lengthy process, it is essential to our mission and upholding the highest data security standards.

COVID-19 PCR TESTING
As you might imagine, laboratories around the world have been inundated with COVID-19 PCR and IgG/IgM Antibody Testing. As part of a new partnership with one of the fastest-growing laboratories in the United States, AGS is now offering both (see image below). This shift will allow AGS to continue expanding its health and wellness genetic testing services in the coming months, in addition to helping companies around the world meet the growing demands for accurate testing as they bring workers on line and students back into the classroom.

AGS PRACTITIONER & PROVIDER WHOLESALE PURCHASING
The AGS Practitioner & Provider Wholesale shopping cart will remain open with the awareness and understanding that all AGS Health & Wellness + PGx Genetic Profile Reports will be delivered back to you and/or your client approximately 6 to 8 weeks from the date test collection swabs are received by the AGS Genetic Testing Laboratory. This is a temporary change while we complete validation and substantiation, in addition to meeting the growing demands for COVID-PCR Testing. 
 
AGS PRACTITIONER & PROVIDER RETAIL PURCHASING
Until further notice, all AGS Practitioner & Provider Retail shopping carts will be closed. 
 
AGS OFFICE & OPERATIONS
Due to the COVID-19 pandemic, AGS has downsized its global operating team and all remaining team members will be working part-time until further notice. If you have questions about AGS Genetic Testing services or have immediate needs related to your AGS Practitioner and Provider account, contact your assigned AGS Liaison or send an email to InfoUS@AGS-Health.com.   
 
 
Thank you for your continue patience and understanding during these unprecedented times.
 
In over six years of successful worldwide operations, this is the first time we have had to downsize our team and modify our general operating procedures. During this TEMPORARY change, we will continue to do everything in our power to meet and exceed the service you and your clients have come to know as our standard.
 
Please rest assured that we are continuing to do everything in our power to return to normal operations and will keep you updated as testing returns to normal. We are working to expand our genetic test offerings and look forward to serving you and your clients in all the years to come.   
 
Until then, we wish you and your family continued health!
 
With gratitude and appreciation,
 
The AGS Executive Team

Topics: DNA Testing, About AGS, FAQ's, Providers

Kellie Caldwell Straub

Written by Kellie Caldwell Straub

Kellie serves as the Vice President of Strategic Partnerships for Advanced Genomic Solutions (AGS) where she is responsible for the development, oversight, and implementation of innovative programs that support the vision, mission, and overall goals of the organization. For over 30 years, Kellie has built a reputation as a passionate and accomplished coach, consultant, trainer, instructor, and entrepreneur. She holds degrees in psychology and behavioral genetics, is a certified fitness instructor and trainer, and has an extensive background in health and wellness. She resides in Colorado. Direct contact information: Kellie@AGS-Health.com or 833.874.3637 x707

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